How would you rate your overall experience with Heritage Land Bank? Excellent Good Average Fair Poor How did you find our loan pricing and costs compared to major banks and other online loan providers? Excellent Good Average Fair Poor How did you hear about Heritage Land Bank? TV Newspaper/Magazine/Billboard Internet/Website Word of Mouth Other (please specify) How did you hear about Heritage Land Bank? Other (please specify) Did your loan officer explain the loan process and loan terms in a satisfactory manner? Excellent Good Average Fair Poor Was your loan officer polite and attentive? Yes Somewhat No How likely would you be to recommend Heritage Land Bank to others? Likely Neutral Unlikely How long have you been a customer with Heritage Land Bank? 0-5 Years 5-10 Year 10 Years or Longer Which of the following attributes brought you to Heritage Land Bank? Competitive Interest Rates Loan Programs Customer Service History of Patronage Payments Other How would you rate the amount of time it took to process and close your loan? Excellent Good Average Fair Poor Did we respond in a timely manner to your email and/or phone calls? Yes Somewhat No Which Branch Office did you close your loan? Athens Ft. Worth Greenville Jacksonville Lindale Lufkin McKinney Nacogdoches Palestine Tyler Additional Comments Leave this field blank
